![]() ![]() Nonmedical gestures and questions can help relieve patient anxiety. A gentle touch conveys that you’re sensitive to and understand their concern.Ĩ. They need reassurance that you recognize their anxiety. Patients are often anxious, distressed and in pain. Studies show that even forcing yourself to smile can have positive physiological effects and help you with your own stress levels.ħ. It also conveys that you’re approachable and may encourage the patient to talk to you. ![]() Smiling and maintaining good eye contact immediately upon approaching the patient demonstrates a sincere willingness to help. Acknowledge family members, too they may have valuable information about the patient’s past and present medical history that can help you.Ħ. Ask the patient if it’s okay to call them by their first name. Avoid using clichés like “honey,” “sweetie,” or “buddy” when Make sure you introduce yourself explain who you are and why you’re there. It will also allow you to detect subtle changes in emotion, pain levels and distress.ĥ. Start looking at faces to assess the situation and use a positive, clear tone of voice when speaking.Ĥ. Stand up straight with a confident gait as you approach the room. Move with purpose look like you want to get to where you’re going. Always carry gum and mints and use them.ģ. As obvious as this is, bad breath can turn people off and sets up a barrier to communication. Tell yourself you’re going to make the patient feel better about the situation they’re in.Ģ. Take a deep breath before you enter the situation to clear your mind and to be ready to focus on the patient. Here are nine tips for making a good first impression that will set the stage for a positive interaction with the patient-and reduce the risk of a lawsuit:ġ. It means that if you’re nice to the patient when arriving on scene and nice to them when you leave, the patient is likely to forget about the bumps (i.e., mistakes) that may have occurred in the middle-like that IV you missed! Typically, patients won’t sue you if they like you-even if you do From a risk management standpoint, that can be very good. ![]()
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